IntelliNet

 

COST-EFFECTIVE 24X7 BREAK-FIX SUPPORT FOR YOUR CRITICAL NETWORK ASSETS

IntelliNet™ is a global logistics network service from Genesis ATS offering dedicated client equipment sparing and field technical support. IntelliNet operates within a network of over 600 sparing locations around the world, providing 2HR, 4HR, NFO (next flight out) and NBD (Next Business Day) equipment spares delivery. IntelliNet equipment sparing is available in 94 countries, and can be integrated with any field support service provider to support both equipment delivery and dispatch of on-site technical support and other field services.

IntelliNet™ QUICK OVERVIEW
  • IntelliNet is an equipment sparing and field technician dispatch system
  • Minimize network downtime with break-fix support for critical network devices
  • Same peace-of-mind as OEM maintenance programs, but at 30%-70% cost savings
  • Fast dispatch through dedicated equipment sparing in regional facilities
  • Backed by a 98% on-time performance SLA
 

IntelliNet™ KEY FEATURES

YOUR LOCATIONS, OEMS

Supports multiple locations, including international, and any number of OEMs you may have in your network

GLOBAL REACH

Available in 94 countries with over 600 sparing locations around the world

US COVERAGE

Covers 95% of US ZIP Codes and most global metropolitan cities with available 4HR equipment spares delivery

ON-SITE TECH SERVICES

On-site technical services available in the US and select countries

24X7 NOC

Supported by 24x7 NOC facility/call center, large scale warehousing, logistics and engineering operation

INTEGRATED

IntelliNet’s web-based, systemic interface, utilized by Genesis ATS’ NOC, can also be integrated into customer NOC operations to further improve time-to-resolution

ADD-ON SERVICES

Additional support services available – including equipment inventory, warehousing, staging & kitting, shipping, repair, recycling and more
 

IntelliNet™ VS. OEM MAINTENANCE

See how IntelliNet compares to maintenance programs offered by OEMs.

Features IntelliNet™ OEM Program
Cost Save 30-70%
Support for US & International Locations Limited
Support for New, Used and EOL Equipment No
Support for Multiple OEMs No
24x7 Network Monitoring (NOC) & Call Center Support Limited depending on service level
98% On-Time Performance SLA Limited depending on service level
Flexible SLAs Including 2HR, 4HR, NFO, NBD, etc Limited depending on service level
Available Support Services Including equipment inventory, warehousing, staging & kitting, on-site/off-site sparing, tech dispatch, shipping, repair, recycling and more No

DID YOU KNOW? Genesis ATS STANDS FOR GENESIS AUSTIN TELE-SERVICES

Genesis ATS is headquartered in Austin, Texas.